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Software version on the system is V 1.04.01

Goood day all. I am unable to find InCapture option on NEC SL2100 WebPro -> Maintenance. I only see the below options and InCapture is not there. What could be the reason and how to fix it? A different SL2100 has the InCapture option. Session Management System Initialization Modification History...

I am unable to find InCapture option on NEC SL2100 WebPro -> Maintenance. I only see the below options and InCapture is not there. What could be the reason and how to fix it? A different SL2100 has the InCapture option. Session Management System Initialization Modification History Trace Command...

I am unable to find InCapture option on NEC SL2100 WebPro. Any advise on why I cannot find this option or were to find it?

So the only way is to use LMS and cannot active on the system itself?

Thank you for the response. The above procedure also fails. On step 3 you can dial 90 36 or 90 38 and 90 37 fails so it wont get all the way to 90 37 01. The SL2100 is straight out of the box and temporary license possibly not yet activated.

Hi all. I would like to activate temporary license on SL2100 to test SIP Trunks. Command 90-55 fails to enable from web, PCPro and console. I enter digit 1 to enable or check-mark then after saving when I verify I find that it will have gone back to 0 or unchecked. Commands 90-37 is not...

Hi and thank you for that response. ITSP is sending an INVITE for number 200 which is the existing extn 200.

Hi all. I have a new sip trunk on SL2100 which is up however incoming calls fail with a busy tone and above mentioned error is seen by provider. All incoming calls ring on extn 200 and there is no DID. What configuration can I look at and also how can I run a sip trunk trace/ capture on SL2100?

Thank you such. My issue is resolved

Good day. I have an MIVB that I want to connect with a SIP Trunk to Telco without an MBG (I understand the best practice is to use MBG). There is a Cisco Router that provides internet connectivity to the SIP Provider. It is required to configure Port Forwarding on the Cisco router. Currently...

Good day. I have a Panasonic KX-HTS32 with WAN1 configured with IP address 192.168.1.2 and default gateway 192.168.1.1 which is a Firewall IP address. The Firewall has NAT port forwarding done for the public IP address 169.200.1.101(not the real public IP) as below: 169.200.1.101:8080 ->...

The SMBC is already on the same voice VLAN with the phones. The phones bootup in the PCs default VLAN. An ip-helper on the PCs VLAN will also affect the PCs DHCP.I need some DHCP option that makes the phones to know their voice VLAN.

Hi all. We have MIVO400 SMBC which was working fine with 69xx SIP phones on a network that had PCs and phones on the same subnet. Recently we separated subnets and created a second one for the phones and a voice VLAN. We are using Cisco switches and configured the voice VLAN on all access...

Good day. A newly installed EX controller cannot read the installed PRI card in slot 1. The PRIcard is the only card on the EX controller and I have tried 3 different cards out of the box and still the EX controller does not read the card. The "Link" LED on the PRI card lights orange. In System...

Resolved y DID Service

Hi al. I have a setup where incoming calls are received by a Hunt Group HG2020 that has Messaging ports playing a welcome message then transfers to an ACD path. Agents see the call as coming from 2020 instead of the actual DNIS of the callers. I have set Shared System Options > Present Original...

Thank you all. Resolved by installing MBG

Hi all. On 53series phones there are key sequences such that when phone is booted up whilst pressed the phone goes into certain Menu settings. Is there such for the 69series especially for 6905 on SIP? For instance if I want to factory rest the phone I have to wait for several minutes for the...

Thanks for the response. I have tried the session timer at 0s and also at 3600s and the issue continued.