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  1. Billz66

    Issue with Mitel and Avaya Interconnection

    probably best to enter Question in english " Hello everyone, I'm currently having an interconnect issue between Mitel EX and Avaya. The SIP cluster has been successfully established. The problem is, when the Mitel SIP phone calls the Avaya phone, both parties communicate fine, and the same goes...
  2. Billz66

    What has happened here to Tek-Tips??

    love the change to nova and the application of the style
  3. Billz66

    TekTips site redesign?

    not a fan - wont be back here as often as i used to be........ Interface is ok , new stuff is ok , hate the way teh forums are organises - cant work out hwo to make just the ones i want to look at be listed as they used to be. And now im having to set any email notifications as spam because im...
  4. Billz66

    Micc business compatibility matrix

    FYI the DRNs and sys eng guide no longer include usefull information like compatible versions - they have references to the same crappo matrix most of the recent versions go back to MIVB 8.0SP3 ( last version before vxworks change and additional RAM for physical servers )
  5. Billz66

    MiCollab audio issues with IVR

    most likely an issue with the SIP trunk config - possibly codecs / prack / inactive media streams
  6. Billz66

    Testing

    cant delete it :-(
  7. Billz66

    Testing

    yes this as with most other products where they redesign stuff isnt an improvement - much harder to find what you want to look for would be nicer if they added back a single list of forums so you can go directly without scrolling though them all perhaps im just getting old and grumpy ( or...
  8. Billz66

    MIVB SIP Trunk to Provider

    Mitel RTP is peer to peer MIVB will need to be able to route directly to the carrier for signalling all phones and any other VOIP device will also need to be able to route directly to the carrier when you have a MBG in place it provides a means to ensure all signalling and RTP traffic is first...
  9. Billz66

    MiCC - Marquee - character limit in the editor

    good luck expecting any form of response from user voice . ill add my vote but dont hold your breath If I never did anything I'd never done before , I'd never do anything.....
  10. Billz66

    MiVoice Business Console - Operator Absent Status

    Not exactly what you are describing as its more of a callnot answered situation thatn an operator idle one Class of service / Advanced /Attendant Attendant Busy Out Timer This timer defines the length of time in minutes for which calls will be queued at all attendant consoles before switching...
  11. Billz66

    MiCollab Handoff Fails

    its not a magical feature that works without specific config in place will hugely depend upon how the system has been programmed - if its correct then you will have an extension thats the pilot of a MDU group within that group will be at least 2 subextensions - we normally use the auto...
  12. Billz66

    ICP/PBX Networking > IP networking > Network IP adress

    all mivbs are added to network elements with their name and Ip address they should all have a pabx number on later software its no longer required to set the ip address against the entries in ip/xnet / ICP/PBX networking the xnet just uses the pbx number and gets the ip from network elements If...
  13. Billz66

    MIVCR Stage and delete leaving some calls behind

    customer has a historiCAL mivcr ( FOR REPLAY OR PAST RECORDINGS ONLY) they recently asked us to set it to start purging old calls ( older than 5 years) when we set that to stage based on 5 years and then delete , it left behind a few recordings ther was nothing we could see that indicated why...
  14. Billz66

    MiCollab Client for PC

    create a deployment profile for them to use If I never did anything I'd never done before , I'd never do anything.....
  15. Billz66

    MiVO 250 and Internet Explorer

    keep an old pc or laptop with appropriate browser we had an xp laptop for this purpose for quite awhile due to customer sluggishness If I never did anything I'd never done before , I'd never do anything.....
  16. Billz66

    Need help getting IMAT working

    too old for me sorry - i can search for stuff in KMS but not sure what to search for exactly - no reference of pridun.scp If I never did anything I'd never done before , I'd never do anything.....
  17. Billz66

    ACD Presence

    path unavailable works if the applied skill groups are not set to queue when no agents available and when no agents are available ( agents logged in and on break are considered available) something is wrong if you cant see any agents in the agent state by time for queue and its still not going...
  18. Billz66

    Contact Center Business

    no you have to get the desaware key from the amc entry - like a windows key if you ever have to reinstall the software on another PC 9 side by side migration ) you can use it again then it needs to be regenerated in amc before it can be used again If I never did anything I'd never done before ...
  19. Billz66

    Contact Center Business

    _admin _password is default for non windiws authenticated If I never did anything I'd never done before , I'd never do anything.....
  20. Billz66

    NEC is announcing they are discontinuing all Premises based system

    just heard that in AU they are working on 2 years to fully exit from all support on voice products If I never did anything I'd never done before , I'd never do anything.....

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