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  1. danCST

    Incoming call route to match extension

    You can create them like this: 212901XXXX Destination: # 646882XXXX Destination: # 201817XXXX Destination: # I Would only use the last 2 digits to do this though, example: 20181751XX Destination: 51# Alternatively...
  2. danCST

    No voice transmission after waiting on hold

    Upgrade the system to 11.1.3.2.0 There was a Bug I found across multiple sites specifically with J 179s, unplugging the phone and plugging it back in again would occasionally fix the issue for a short period of time. or as reboot of the IPO itself tended to help
  3. danCST

    9608 color sets?

    Because the 9611 is the color screen version
  4. danCST

    9611 Screen saver logo

    From memory you must factory default the phone for the screen saver to reload!
  5. danCST

    ACCS & Application Performance Reports

    Sizbut is correct
  6. danCST

    ACCS, IPOSE, AWFOS Manual recording on Softphone

    Hey all, Has anyone else utilized AWFOS with ACCS/IPOSE and had the customer want to give ACCS agents using a softphone access to start a recording manually? As far as I can tell, I can have them record automatically and then pause/cancel or not record. If they were using a desk phone I can...

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