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I agree with you 100% but unfortunately we are being asked to solve managerial problems with technology. Thanks. Steve

Is there a way to prevent agents from transferring to a VDN but still allow them to call the VDN? We have a help desk that the agents are to use as a resource to help troubleshoot a customer problem. The help desk should not be taking customer calls, just assisting the agent. Unfortunately...

Thanks

I was tasked with finding all exceptions turned on in one of our CMS servers. How would I find all the exception so that I could shut them off? Thanks. Steve

All; I am using ASA alarm monitoring to send email notifications for major alarms. I have major alarms on port networks that have been removed form the switch that I do not wanted notified of. The only way to clear these alarms is with a switch reboot, and that is not possible because we are...

Thanks for suggestions. You have been very helpfull. Below is what I came up with. 05 goto step 22 if staffed-agents in skill 446 < 1 06 goto step 17 if expected-wait for skill 446 pri m > 60 07 queue-to skill 446 pri m 08 announcement 58345 09...

Oldtimer; Thanks for the reply. The manager only wants the calls to go to the secondary skill if the average wait time in the primary is greater than 60 seconds. How would I acomplish this? Thanks. Steve

I have been thrown into vector call routing but I have very limited knowlege and would like your opinon. I have a primary skill(446) and a secondary skill(153). I want to queue calls to the secondary skill if the primary has an expected wait time greater than 60 seconds and secondary skill has...