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I have converted the music to Avaya's standard. Even tried some noise reduction filtering. Bit of help. If this doesn't work then i'll just leave as is. Thanks.

I wasn't aware of the cell phone testing quality, but it is poor using *34. I'll try the impedance transformer. I don't see the WMT1a being too available in the UK, but found another Audix T50K Impendance matching transformer - Low output(100-600 Ohm) to Hi-Z 50K inp. I might have another one...

Thanks. I'll give that a try. N.

I am using embedded voicemail. The only files I can find on the SD card that look close are in the System/Dynamic/LVmail folder. All CLP files, but with the right info in the 'Announcement Data' info box on the right. Luckily it was only one announcement.. :)

So. Without thinking, I renamed one of my auto attendants. Now I have lost the recording. Is there a way I can salvage the recordings? Thanks, Neill.

I have an mp3 player hooked up to play my hold music on repeat (yes we do own the rights to the music). The sound quality is a bit shoddy. Is there something I can do - set levels/hardware filter/etc - to try improve the quality? One thing I have noticed Is I have to crank the volume of the mp3...

Hi tlpeter, I tried that, but call stays in queue. Looks like Do Not Disturb isn't considered being unavailable. N.

Thanks Gunnar. tlpeter, I have an IP500v2 running IPO8.1. Thanks, Neill.

I set up a button on my receptionist's phone to toggle the Do Not Disturb flag. Without queuing this causes the hunt group to overflow immediately, which is great. With queuing, however, it has no effect. Is there another option I can use to get an immediate overflow? Thanks, N.

Thanks. Too many unknowns at the moment. I'll set it up with a few minutes before overflow and monitor the stats as best I can. Thanks, N.

Hi all, I have IP Office 500v2 running 8.1. No VMPro. We have decided to add a dedicated customer support line and employ someone to handle certain calls. the rest of the calls will be fielded by our receptionist. The setup I am looking at is an Auto Attendant on our mail office line and an...

I have been battling with changing the 9608 screen savers as well. So far I have not even been able to change the duration of either the screensaver or the back light. None of the examples I have found for 46xxsettings.txt and 96x1Hupgrade.txt help... I can't even tell the phone is actually...

Thanks amriddle01. tlpeter, it was a bit time consuming to set up 78 additional extensions. Glad I don't have to do it again, though!

I managed to solve this. I had to create a virtual extension for each US extension (using their same extension number) then set up Unconditional Forwarding to a chortcode (60xxx) for each number, so ext 123 forwarded to 60123. I could then use the AA DialByNumber feature. Works well, and...

Thanks Hairlesssupportmonkey. I have a maintainer already - their solution is the £3800 VMPro - I was hoping someone else had a clever solution.

Intrigant, no, our US office use Audix. Amriddle01, I believe it is 4 port, yes.

Darn. The cost of VMPro, incl installation quoted to me in £3800.. seems ridiculously high - does that sound right to you? N.

I am using embedded. VMPro way too pricey! I tried dial by extension, but it forces me to select a 'local' extension. Is there a way to create a virtual extension and route that to the US extension? Thanks, N.

Hi All, I have an Avaya IP500 here in London that is linked to our US office. Our extension range is 4xx, our US office use 1xx and 3xx. What I'd like to do is be able to call a DDI (I have a spare DDI that doesn't have an extension/user) and have an auto attendant answer and say something...