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I have been asked to look into an issue with our sister company. They have a phone in a warehouse where the caller can press "0" to go to the reception team. The press "0" options works, but even once you are talking to reception the outside caller hears faint ringing, and the receptionist...

Ok, I understand the basic of DNS. Not an DNS expert, but know enough to setup the basics. However I have a question maybe someone can help with. We have a server from our domain "ABC.net" that has to be located at our parent company "XYZ.net" for reason not getting into. The server is a...

Was really hoping the reboot trick would work for you. Most of the time if CC comes up 1st as there is a delay on Callpilot startup. Optman. Is this a redundant Callpilot setup by chance? Ask as we are working on that and have seen some issue with the 2 CP fighting over the ports...

pcat200 Appericate the reference to the PDF. intelligentium Changing the level may happen at a later date. Right now I think I am going to have to do some data captures off the TLAN Vlan to make sure that there is only voice on it.

What order did you bring up the servers? When I have seen this happen in the past it was due to callpilot coming up before contact center was fully ready to go.

Thank you Allenmac for clearing this up for me.

So I am reading my logs from last night and see some more than usual QOS warning on switch. After looking through forum and several Avaya (Nortel) docs I cannot seem to find a straight answer to the following questions. With the QOS warnings, is it the ELAN or the TLAN (I am thinking ELAN)...

bignose21 I have never had to FTP into the compact flash before. Does this need to be done on the switch or can I just try FTP into the CPPM itself? Thanks

We use Verint here. Pro: We rarely have to touch it. They sell it in modules so you can pick and choose a little bit on what you want. Even do screen capture on PC’s if you want (we don’t) Con: It is very expensive, as is the maintenance Depending on what you want there can be multiple...

Need some help installing license on a remote CS1000E campus redundant system? Core is at 1 location and 2 SMG located at remote sites? The issue: We were provided with 3 KCD files by a former vendor. They were supposed to install, they did not. Instead they just emailed license to me...

2050 sofphone v 4.2 If the agent is idle for very long, then gets a call they are unable to answer.They can see it on the screen, but when they hit the adapter key or button on the screen they are unable to pick up call. Call by call reports show the call picked up, and terminated 4 seconds...

7 digits is what we are shooting for. I have just never had to map out something like this before. I appericate the feedback.

Forgive me Firebird I am not familiar with "Linked numbers." TN's, Scls, and many Dn's will have to change no doubt about that. There is also a chance we will have to create several IDC's do to local numbers may not match the new ext. Hoping to keep them as close as we can. Big fan of the...

Currently these are 4 seperate CS1000M that are completely independant. They will be moved over to a CS1000E in a campus redundant high availabity system (HA) Guess I am just looking for some "best practices", or advice from others that may have done something in the past. The current systems...

I have been asked to work with a vendor on bringing 4 separate CS1000 onto 1 CS1000E HE. The core will centrally locate at our corporate office, with high speed private networking in between. There will be gateways, and COTS at each site for trunks, and survivability. Adding to the fact it...

That worked! Thanks Trition101. I knew it was going to be something simple that I over looked, Much appreciated

Ok I think that I hve the SIPL setup on the signaling server. How ever I can not find a way setup the username, and passwords. Can someone help on this?

Thanks Gwebster Everything I have found so far was for verison 7 or 7.5. I thought Norte's site was bad, but Avaya's website seems worse.

No SIP line coming in at this time. We were a traditional TDM shop that went to VOIP with the CS1000E upgrade. Since Avaya is really pushing the SIP angle, my superiors wanted us to setup some SIP phones on the current switch to test. Our former vendor (currently between) said we can do this...

Ok, I have been tasked with looking into testing some SIP phones. CS1000E Rlse 6 Have 5 "Nortel SIP Lines” license Signal server Rlse 6 (Linux base) 1140E with SIP firmware 3.2 I know there is some back end programming that is going to be done before I can begin testing the phone. Can someone...