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We have a similar issue Are you using the Avaya SBC? Our issue is often times the call will only ring about a half ring and cannot be answered. But subsequent calls can. Is your issue on every call or just once in a while?

Thank you for the information. Can external calls ring to both the teams interface, and a physical avaya phone and workplace client (connected to IPo) at the same time? Can internal calls ring to both the teams interface, and a physical avaya phone and workplace client (connected to IPo) at...

Were there any more specific about what the complications were? And what part of the docs seem vague? I think one of the limitations of the avaya calling plug-in is that it does not work on mobile devices so on those devices the user will just need to use Workplace

Has anyone successfully set up teams integration, utilizing direct routing? Any comments or feedback? The documentation is approximately 150 pages. Will an IP office users extension, the Avaya Workplace app.l(s) and Team client(s) ALL ring at the same time on inbound calls – internal and...

great thanks.

maybe.... i recall it was slightly lower sounding and a bit longer what phone is that from and what is the sound for? thanks!

On the old nortel M2216 and perhaps other and even more recent phones, there was a different ringer/buzzer if you were on the phone. It wasn’t the regular ringtone. It was a lower sounding longer tone. Does anyone have a recording of this or could anyone make a recording of this for me? It was...

- how did you remove lan2 port? - did this resolve the issue? - also see this: https://support.avaya.com/ext/index?page=content&id=SOLN382912

This is a heads-up and advisory - and also to see if other are having similar issues on R 12.0 SE on physical server (or any other arrangement). Since installation we have had numerous issues with push notification server timeout, DNS lookup timeout, SMTP failure, VM SMTP failure - we have 7...

The IPO

Our system recently had a cold boot/power failure and shortly thereafter (but not immediately) our on-site J189 phones no longer register. They are programmed/configured to register to LAN2. We also noticed that the correct IP ROUTES of 0.0.0.0 / 0.0.0.0 / 192.168.10.15 (LAN1) and 10.0.1.0 /...

If anyone has been having any of the following issues with Workplace/iOS, please let me know if the issues are fixed with this new version (just released to app store). I suspect Avaya also made some changes on their APNP server. - Push notification not being received to wake up app - Push...

Which value in the 46xxsettings.txt file does Workplace (for all platforms) use for the call server/SIP server address? Does setting the No User Source Number of: ENABLE_J100_FQDN Use FQDN rather than IP addresses in the server address values provided to J100 Series phones. This requires that...

What settings need to be enabled or set so when a desktop user calls forwards their phone to an external number, it uses our carrier’ SIP REFER capabilities instead of creating a second leg for the call? thanks

Thank you.

Thank you. How do I get around this Permission denied. Error code: 3 Error message from server: Permission denied

Does anyone know the directory path to find the User Portal image. The image address is https://<IPO>:7444/userportal/assets/images/login_side_image.png but i can't find this directory when opening up the server using WinSCP. Thank you.

Recommendation for derfloh (Tek-Tips Username) – Avaya SBC and Remote Worker Solutions Expert I am pleased to highly recommend derfloh for any projects involving Avaya SBC (Session Border Controller) – trunks and remote worker setups, including configuration of remote J100 phones and the Avaya...

Two questions in this post. We are having endless errors and issues with using Google Suite (smtp.gmail.com) with SMTP in IPO SE and IPO SE VM (it's configured in both Manager and VM) What are the definitive settings that actually work (we are using an app password and have enabled two-step...

We are attempting to use MADN and internal calls are fine but external calls receive busy. Button programming 6004 (the "phantom" extension) (there is a user and a extension created, no device has ever been logged in/plugged in) 1 Appearance a 2 Appearance b 3 Appearance c 6001 (user 1) 1...