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Thats exactly what I am trying to do. I dont think the feature is working. I tested it by calling in and having the other person transfer me to her cell phone and I can still see it taking up two trunks. Its not releasing back to the CO as it should. Its either a config somewhere or our...

Hi KWBMitel, You mentioned in your previous response that the feature does work for you. I was wondering if you can tell me how you are using that feature? Is it for individual users transferring calls out or for being used in a phone tree where users can press a number to be transferred out to...

Thank you all. I will open a ticket with Mitel to try and get this going. I hope we dont have to buy Intelligent Routing as well. Thanks again.

Thank you for the quick reply. I see in the ISDN Switch Type, its set to ATT 4ESS Custom. If I change this to National ISDN 2, would this kill the connection? Also, does the TBCT feature work by using a phanton extension that forwards the call to the third party. Thanks!!

Hello All, I recently had a Mitel 5000 system installed so we can take advantage of the TBCT feature available for the PRI line. I have the feature enabled with our phone carrier but am not too sure on how to make it work. I have a phone tree which prompts a user to press 1 to be transferred...