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I can't edit column heading names in Flexible Reporting, when editing exising column headers. It will save when I create a custom column. Book says I can..but they won't save. They are running V7.0.0.2 Any ideas?

I have an EM running on OS Win 2000. Version 1.1.43.2a connected to a 5000. They seem to lose power on a regular basis and when the EM resets, all of the services that log on with the APSYSTEM account (state mgr, watchdog)it loses the password, causing an error in event viewer. I have to log...

Come to find out the extensions that weren't greyed out were in different locations, but configured on the same node. So all the phones in my location weren't up yet, but the other locations were. Glad I didn't sit on hold with TS for an hour to figure that out :)

Never mind...figured it out. Thanks!!!

Just installed UCA 5.0 there are extensions greyed out and others that are not, both on the console and on the contacts list. They are all in the same COS, none of the phones are online (new install),on the same node,user accounts in the mas all look the same. Any thoughts?

Is there any way to move EM recordings (application greetings) to a basic voice mail? I am installing a 5000 version 5.1.0.21 with a HX Controller.

I am not licensed for ACD. What I am trying to accomplish... I have 2 seperate businesses both want front end AA and both have different business hours. TS said that embedded VM doesn't understand tennanting? My plan was to have Co A use Night1 and Co B use Night2 when they manually put the...

On a CX V4.2 how can I have a single line extension always call re-route to a MLAA? I need to be able to change it to different MLAA's depending on time of day.