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What I am trying to get at is we have a number that people call which allows them to either dial an extension or you pick from different menus 1 for sales 2 for finance etc... I am trying to figure out how to add a person to the sales menu and his extension. I am not sure if what you told me...

Once I am in the AA administration I get asked to enter the AA number. I put in 21 or 22 which seem to be the only ones that work. Then hit 1 or 6 to listen to the system/modify and *2 doesn't work to transfer to the directory. I can't find documentation on how to edit the list of people on...

Hello, I have been working for my current company a few months now and the last systems admin. didn't leave me any documentation on the phone system which is Avaya Merlin Magix release 2.0 or earlier. I have a manual but it doesn't include information on how to program the auto-attendant, more...

I have an issue with calls being recieved at our auto attendant once the extension is dialed it rings once on the destination phone then goes to a different extension. I haven't been able to figure out the problem any suggestions would be greatly appreciated. Thank You