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that is great. i will check on the latest SU applied and schedule accordingly, and try the button change trick you suggested, also. thank you for helping me out ATASCOMAN, i appreciate it, Joe

good to know. have you seen the problem come back since then?

has anyone solved this problem??? we installed a BCM 450 and started having this same issue, except that the agents phone never logs out. it stays in pending mode untill we reset the application. every time we reset it, as you know, the cc is off line for a short time. we do not have a...

right we are getting geared up for ITAS, will keep you posted on the events to come..... Joe

i have bumped the keycode download against krs and it matches. i even made sure that everything in krs was in the bcm 50 thinking maybe there is a mismatch some where. everything looks good there. LKEV, you mentioned the release of the element manager. we have done ugrade before no problem with...

well....i have tried it thru the phone using 9*8 and it did not work. the file has been downloaded twice, and the file name was not changed, well not changed the second time i know. we are scratching our heads on this on this....we have double check that the keycode enabler is for 1.0 to 3.0...

we are going to try loading the key code thru the set, left site already, the BCM 50 is up and working as it sits. i will let you know how it turns out. Joe

i opened the file up and it looks good, key code is there and the id# matches up. i will try entering it thru a set and see if that work. Joe

doing an upgrade on a BCM 50 1.0 s/w to 3.0. got thru step one and went to apply the key code and it comes back "invalid keycode" double checked system id# tried to put it in manually, even redownload the keycode and tried that. i hate to reboot the system, for i am not sure how the system will...