I just found that out this morning...here is what was told to me "They need MSDN Voice 1,3 and 5 and Public Network Access. They do not have these options and they can no longer be purchased" that came from a Mitel Networks System Engineer. It looks like we have what we need with the exception...
Sounds good, it would of been nice to test the PRI before the cut over to make sure we have all the options needed but we don’t want to buy another Digital Link. THX
THX for your response, here is what is on the system but i'm not 100% sure which PRI option has to be there.
DIMENSION AND FEATURE SELECTION
ACD 2000 Extended AgentGroups . . . . [AA
2000 Skills Based Routing. . . . . . . No
ACD Real TimeEvents. . . . . . . . . . No
Advanced...
I have Mitel SX-2000 ML running MS2012-F-NA,EDITION SX.T10.9.7 I currently have a DS1 formatter card installed in one of the DSU slots. I want switch out with PRI card can anyone tell me if I have the correct software rev. to make this swich happen? Thanks
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