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- Users: keepingcompany
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ACD alternatives
No we didn't but the total cost of ownership even with implementing the CTI link turned out to be much less than implementing Avaya's solution.- keepingcompany
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Call Accounting/Magix
We use a package called TASKE Essential which is kind of like call accounting. We track all extensions in real-time so I can see what my employess are doing. It comes with a cradle-to-grave reporting application called Call Visualizer. This application has saved our lives! Not only will it...- keepingcompany
- Post #12
- Forum: Avaya: Legacy SMB Systems (Partner/Merlin/Spirit)
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ACD alternatives
The company I work for found ourselves in a similar situation but found a GREAT alternative to both CMS and BMCS/R for our S8500. We use an ACD reporting package for our call center called TASKE. www.taske.com . We are able to view all of the real-time stats of every agent, pull down over 250...- keepingcompany
- Post #2
- Forum: Avaya: CM/Aura (Definity)
