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Thank you for your reply! I am excited to hear you say it is possible. Coincidentally, our the solution we are looking for is also Chapter 13 related. I am still a bit confused, though. You had the 3rd party develop an application and integrated it with the IVR? Would you mind giving me a...

I have found a few posts in these forums with similar questions, but none exactly like mine and none with answers. What we need: An IVR solution that will allow me to program our application on an in-house web server to interact with a few different databases. 1. Caller will call in and be...

Yes, I do have access to the BCM. What do I need to do there? Do you know the specific issue w/ using a recent version of Java? Thanks!

I could not figure out where to get the patches and updates from. I e-mailed my vendor, so hopefully he will get back to me soon. How can I find the patches/updates myself?

Thank you for that suggestion! I was excited at first. However, I have not received any of those errors. The only common system error I get is a DCOM error. However, the error is not associated with ipView. Back to the drawing board =x Any other suggestions??

Thanks for the suggestion... I couldn't find anything on the Nortel site regarding RCC and the correct Java version to use. The RCC server is running Java 1.6.0 Is Java powering the wallboard?

I am using IPView version 2.0.0.7 I have not personally applied any patches. I am new to the company and this is the first time I have had any interaction with the BCM and RCC. How can I find out if the patch has been applied? Where do I find patches to download? What kind of downtime (if...

Although we have a small call center, this doesn't seem practical to me. When my boss has me switch the parameters, I will have to go into each wallboard setup and change them. If I am only sending to one wallboard and then echoing out, I only change the parameters in one place. I did run a...

I should also mention that the Real Time Summary and other RCC reports work just fine. I can leave the real time summary open and it will always be current. I have tried two methods for broadcasting to the ipview. Method 1: Installing the ipview on the RCC server itself. I then setup the RCC...

I am running BCM 400 3.6 I have an RCC server setup. On the RCC server, I have the wallboard setup to broadcast to one machine running the ipview softboard. On that machine I have the ipview softboard setup to broadcast the data to all of the other machines on the network. Everything works...