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  1. santiagon

    ARS 10-to-7 Digit Conversion

    So people around this office are a pain in the you-know-what, and I want to see if anyone on the board has any advice. We're in an area with six NPAs (610, 445, 484, 835, 215, 267) that are dialed NPA-NXX-XXXX, and everything else is 1-NPA-NXX-XXXX. But since our listed directory number is in...
  2. santiagon

    How to set up not a working # recording on unused DIDs

    What worked for me was to set up a bulletin board mailbox on a DID as an adjunct with VM group coverage (for example 1999 - 610-555-1999). Then from the Options > Unassigned, send the call to 1999. Then just record a greeting that says "You have reached a nonworking number at XYZ Corporation...
  3. santiagon

    Two DIDs to the same extension/VM box.

    Merlinman, you rule. Simply stated.
  4. santiagon

    Two DIDs to the same extension/VM box.

    Hi all-- First and foremost, thank you all for your advice over the past few months. This site truly is an awesome resource. First, a little background: Merlin Legend 4.2 v6.0, PRI, MLX10DP, MLX20L and T/R sets all over on their respective cards, 007MLM 4-port. I'm looking to set up two DIDs...
  5. santiagon

    411 Diversion

    So I've come to the conclusion that 411-ing is too damn expensive. With that being said, does anyone know how to program ARS to direct everyone to 1-800-411-Metro? I'm running a Legend 4.2 v6.0. Any advice? -Nick Nicholas Santiago Telecommunications Analyst Commonwealth of Pennsylvania
  6. santiagon

    Another R7 issue

    hey newB... i think that's a limitation of the partner. i think it'll only display the name with incoming intercom. Nicholas Santiago Telecommunications Analyst Commonwealth of Pennsylvania
  7. santiagon

    Single DID to ring to three sets.

    I have a new one that is pretty befuddling, let's see if anyone can figure this out. First and foremost, my system config: (2) Cabinets / Power Supplies (1) Legend R4.2 v6.0 (6) 408 MLX Cards (1) 008 MLX Card (1) 007 MLM Merlin Mail (1) 100D PRI Card (2) 016 T/R Card All...
  8. santiagon

    changing extension names

    [Feature] [0] [0] [Left Intercom] [Left Intercom] [Right Intercom] extension that you want to change [Left Intercom] to clear existing name [Mic/HFAI] dial new name
  9. santiagon

    winSPM

    Actually all that's on the Avaya website are the updaters. The full versions of WinSPM are still commercial software and are available for purchase through various Lucent dealer websites, like MetrolineDirect.com.
  10. santiagon

    message light on partner phone will not reset

    if a single line set, from intercom dialtone dial #10 then the extension of the set.

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