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Thanks for the reply. I think I figured it out.

Is there a good FAQ that will help a new user setup an Automated Attendant. The system is a Merlin Legend R5 with Intuity Audix R4. We currently use a receptionist for all business hour incoming calls and Night Service for after hours. I am the IT guy and have been assigned this task. I only...

I renumbered the call group to 4 digits and that seems to work. Thanks for the replies.

A newbie question - We have a Merlin Legend R7 system with Intuity Audix 4.3. I am trying to setup an auto-attendant and I have a question. Can it be configured so that a caller can transfer to a call group instead of a single extension. If so how do I configure this. When I try to set it up...

Maybe I should explain a little further. We have setup a support number for customers in Europe. This number will go to an unattended phone with voice mail enabled. We want incoming calls, to this number, to go to our Tech Support Call Group and if no one is logged in, then go to voice mail. We...

Our office uses a Merlin Legend Ver. 5 system with about 35 DID's. I have been asked to setup an unattended extension (2030 -> 678-XXX-2030) which then needs to be forwarded to a call group (772). I have just enough experience to do basic administration on this system. I have this extension...