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acewarlock, You said you've dealt with Nortel Tech Support for 25 years. So is there a secret to getting real help and in a timely manner? My vendor opened a trouble ticket with Nortel last Friday. I finally talked to the Nortel tech today and all I can say is there's 2 hours I'll never get...

Well it's not my configuration, it's what the customer apparently needs. There's actually only 10 phones on the system. There are 5 on each DSM for redundancy, if one module goes down they only lose half the positions. I believe they have 40+ CAMA and analog lines and I don't know what they are...

Yes I have, I've also moved them to bus 3 and put the GATMS set to bus 3 on bus 2. I'm sitting here waiting for Nortel's tier 2 support to get on a conference call with me and the vendor's tech. Don't know if you've ever had the pleasure of dealing with Nortel tech support but usually it's...

Yep, tried it, I've tried everything I can think of. I removed the DTM on 7 and then set the DSM to 7. The second KIM shows up in the resources immediately as long as the DSM doesn't have to share.

The version is 3.7 build 2.4f. I believe patches are installed up through service release 2. Dip switch settings for all modules are as follows: DSM16+ off on on on on on DSM16+ off on off on on on GATM8 on on on on on off GATM8 on off on on on off GATM8 on on on on off on GATM8...

I'm going to try this again since someone hijacked my first thread. I have a BCM 400 version 3.7. The configuration is as follows: (2)DSM16+ modules sharing bus 2 (6)GATM8 modules using buses 3-5 (2)DTMs using buses 6 & 7 7316E phones with 2 KIMs per phone. The DSM16+ utilizing the second...

I did. Here's the settings I used: 1st DSM16+ = 100000 2nd DSM16+ = 110000 This caused all phones on both modules to reinitialize and never come back up. According to everything I can find the setting for the second module should be: 101000 The phones work fine set this way, there's no...

0 and 1 are the only available offsets for a DSM16+.

I have a system I'm configuring for a customer. (2)DSM16+ on bus 2 (6)GATM8s using busses 3 thru 5 (2)DTMs using bus 6 & 7 There are 10 7316E phones split between the 2 DSM16s, each phone has 2 KIMS. The second DSM16 set to offset 1 only recognizes 1 KIM and ignores the second one. If I...