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  1. Garr8813

    Call Monitoring

    Call anyone tell me or point me in a direction how i can get Call monitoring working on Cisco call Manager. Will i need IPCC? Thanks,
  2. Garr8813

    Trunk to Trunk call tranfer

    Please ensure that in CLS you have FTTU.
  3. Garr8813

    Recording calls Blind & Random

    TelStrat - Call parrot seem to be the right product. I will call them up and get their pricing.
  4. Garr8813

    Recording calls Blind & Random

    Thanks for the suggestions, I am actually using 2 T1s interfacing a preditive dialer with approximately 34 agents. My setup is for outgoing (outbound) call mainly. I did some research of a product VoiceGate call recorder- logger but the problem with that is it dont offer random recording. So i...
  5. Garr8813

    Recording calls Blind & Random

    I have Nortel Opt81c and I need to record at least 100 calls per day in our call centre.What is the best and most cost effective system to use. The users that would be monitored/recorded will be using analog single line phones.
  6. Garr8813

    Meridian loop start trunk issues.

    This is what I always do. Change the timers on that particular route. LD 16 REQ: CHG TYPE: RDB Cust:XX CNTL:YES DSI:768 EOD:4992 and also change FEDC : ETH NEDC : ETH

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