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I'm Based in the US. The customer is especially interested in passing caller ID specific to the station that originates the call from the Norstar. I need to make sure that we have all the pieces in place to implement that.

My questions pertain to call information sent out by Norstar over ISDN/PRI service. Per MICS 5.0 & 6.0 Installer Guide, Norstar sends the calling party name based on Business Name and Set Name concatenated together. Some of the information I've reviewed on this site indicate that OLI # is also...

I've encountered a variety of issues that were resolved by resetting the system. Some of these include system's failure to forward calls as well as system's failure to detect resources such as trunk modules and/or cartridges. In MICS 4.0 and above, we've been able to resolve most of these...

We've looked at that option. However, some of the customers we work with have a specific policy against disruppting/resetting power to their system. They fear that due to potential hardware issues, their system may not recover from a power reset. They have however agreed to let us reset their...

Is anyone aware of a way to use Remote Set or Browser Tool to remotely restart a Norstar KSU that's older than release 4 (e.g. NA-MICS-DR 3.0, T1 Release 1)? I'm already aware of ways to initialize the system remotely, however this process wipes out the database. Occasionally, there's a need...