Receptionist answers all outside calls. Feature 14 + extension number to send directly into voice mail. This problem occurs to all the extensions. I removed the mailbox I added and the problems still occurs.
I took out the vm module and put it back in but it didn't help. Auto attendant is not used. I don't know how to make sure vm boxes are set to record mode. Can anyone please tell me how to do it using acs r3 and vs mail r4?
The outside caller is transfered to voicemail and is prompted to leave a message after the tone and told to hang up. The two ports (42 and 43) are assigned to Hunt Group #7 and I programmed a button to verify. Modules are 308, 206, ACS, 206, and VM.
Partner ACS R3 and Partner Mail VS R4. Outside calls are being transferred to voicemail but no messages are being recorded and message light doesn't come on. Intercom calls are being transferred to voicemail and messages are being recorded and message light comes on. Inside calls from one...
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