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  1. 2ndLineTech

    Smart Divert - Possible in HiPath4k?

    Background We are a team of support analysts. We are 'on-call' from 18:00-08:00 on a rota and have a system in place (which we want to replace) that diverts a phone numbers to a group of mobile(cell)phones. Example It is my turn to be 'on call'. I call the Duty Manager number on 01234567890...
  2. 2ndLineTech

    Blocking Outbound Calls - HiPath 4000

    @LoPath That was awesome - just set these and it did exactly what we needed it to do thanks! Thanks for the help. 2LT PS - How would one go about getting this cheat sheet? :)
  3. 2ndLineTech

    Blocking Outbound Calls - HiPath 4000

    Thanks for the reply sbcsu. This would be a brand new restriction that would need configuring. How long-winded is the process of setting this up? (Background: I'm 2nd Line Support - and we've been asked to block outbound dialling of premium numbers. We don't have a huge knowledge of the...
  4. 2ndLineTech

    Blocking Outbound Calls - HiPath 4000

    Hi Guys, Wondering if anyone knows how to block dialling of particular digit patterns? For example: Blocking staff being able to dial (9)090XXXXXXXX or (9)070XXXXXXXX If you require any more information please ask!

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