Hi all, we've recently started to receive a large amount of "accident helpline" calls to our business numbers. Is there anyway to block a certain number on the Nortel Option 11?
Your help would be much appreciated.
Many thanks
Nick
Ok, so we don't have any 090 SPN's currently setup. It sounds like the above would work for specific numbers but I'd like to block any user from calling any number starting with 090.
Is that possible?
Thank you
Hi all, thanks for the responses.
Firebirdscrambler - I've managed to print the current SPN's but can't see where the DENY codes are set. Do i set a new SPN for 09x? Where does the DENY bit go?
Thanks
Hi all,
I'm trying to find out how to stop people calling premium rate numbers (090, etc). Is it possible to create a system wide deny list which included the start of the numbers for example?
Many thanks for any help.
Nick
Ok, I see now the NIT1 needs to be changed, thanks for that.
I'm still a little confused about the ACD bit. Sorry, I should've given more details, this is what we'd like to happen -
1. Call comes into 2250 with Night Service switched on.
2. Night Service routes it to an analogue phone.
3. If...
Thanks for your replies. I've gone down the route of sending the call to meridian mail and using the time of day based routing to do the rest....however....
1. I can't seem to forward a call to the ACDN (which sits on MM), it just goes to voicemail and says that extension doesn't subscribe to...
Hello,
We have a good old Meridian Option 61 with a mixture of analogue and digital TN's. Is there a way to change the number a phone forwards it's calls to based on the time of day?
Thanks
Nick
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