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It looks like the pictures (not Viking - it's a Certified Elevator Co.) but it has a button that says call and little holes - so there's some kind of speaker phone going on behind the panel. The elevator company says that there's no dial box - it must be going through our phone system. I've...

Thanks for you quick reply. The thing is - our elevator doesn't have a handset - it has a little button for emergencies that calls out to a monitoring system automatically. I haven't traced back which extension that is - and once I find it I don't know how to program that with a new phone...

I'm a newbie - please be kind. We have an extension on our Magix system that goes to the elevator. The extension is programmed to automatically dial out to a company that monitors our lines - so that if someone gets stuck in the elevator they are called to help. I need to change the phone...