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Thanks for the information Jim! I will post the results after we change my customer's PIC/LPIC to see if this clears the trouble.

Actually, residential AT&T POTS CAN dial anywhere from 411 (without dialing 1 first). Of course, this still suggests that the limitation is based on who your long distance provider happens to be.

That was my initial response to them (to call the free 411 services), but this guy's sticking to the phrase, 'It worked before I switched to your company.'. The dilemna here is that I have a stubborn end user that wants his cake and eat it too. I'm thinking this isn't a dealbreaker, but...

When I dial 555-1212 from the same POTS, I get the error, 'We're sorry, your call cannot be completed as dialed'. In order to get remote 411 to work, I have to dial 1-areacode-555-1212. Although this is a feasible work-around, I have a customer that is insistent on using the 411 feature...

Haha, don't get me started on the Operators. They're eager to offload you to anyone else(probably that they have a max 'talk time' for each call). When I ask them why I can't get to remote locations, they immediately transfer me to AT&T repair. Even the Operator Supervisors can only send you...

Hi All, I've been trying to figure out why a customer of mine can't seem to dial anything outside his LATA while using 411. They're originating from Sacramento, CA (through AT&T local) and apparently are unable to get 411 to provide information outside of their LATA. I have tried this within...