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Good Evening pkellow, I was able to download enough records from the BCM when I re-installed the Reporting for Call Center to keep the client happy. Being the IT Managerof this company, he has written some software to manage the Call Center to ensure it is receiving data. To be honest, I...

Good Afternoon, My client blew up their reporting for call center Windows XP machine and asked me to reload the software onto a new machine. Prior to doing so, I decided to update their switch with all of the latest patches. My customer (IT Manager), had written some software to detect if the...

Nope.

Hello All, With the new systems not having a MSC, is there a way to replace the BFT without loosing the system ID? Transferring the keycode file to another system id is a pain, especially on a weekend. Anyone figured this puzzle out? Cheers

Hey Jason, Thank you very much for the reply. I will give it a shot later tonight! Thanks

Good Morning, Yes that included SQL items.

Hey Cook1082, The Windows XP machine that the client provided was clean (fresh install) of the OS with Service pack 2 and IIS. I fully understand what you mean about crap being left behind after an uninstall. I will ask the IT person on-site to blow it all out again and reload the Windows XP...

Good Evening, I just installed this system last week with all of the latest patches for the BCM450 5.0 I do not have the SU number, but I know it is the latest. The customer provided a Windows XP machine with service pack 2. I loaded the complete version of IIS, no firewalls, no anti-virus...

Good Evening, Does your client have a backup of the system? What you need to do is register another license against the system such as 1 voice mail box. The new keyocde file will include the existing keycodes. Do a Level 2 on the system, load the new keycode file, and then do a restore or...

Good Evening, I have a BCM450 5.0 running the call center. The reporting all loads properly, and it passes all of the requirements. When we launch the http://localhost/rcc I get the error. Error Type: ADODB.Field (0x800A0BCD) Either BOF or EOF is True, or the current record has been deleted...

Good Afternoon, I would normally look this up myself, but I do not have the CD for the BCM450 and the client wants answers in the morning. I installed a BCM450 5.0 (replacing a BCM400 3.7) and I used the DMM tool and it worked great. I confirmed the CDR records are being pushed daily as...

Morning Cole06, Sounds like this PRI is slipping on you. So let me ask all the dumb questions first. 1. Is your switch fully patched? 2. Have you confirmed all the protocols with the telco? ** Make sure the channels are coming in top down and not most idle. 3. How long has this switch been in...