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We have been running GP 7.5 and are running both a Quarterly 941 Preparation Report and the Payroll Summary for the same time frame and the Federal Wages do not match. Why would this be, when the quarterly report comes out fine. Does anyone have any suggestions? Thanks, Dawn

Is there an easy fix for this? I have tried a system restore but somewhere since the auto update, the restore was shut off (I did not shut it off because I have used it before.) so there is not restore point. I was also informed that before the restore one night there was a problem but a...

On my home computer, last night I tried to access the symantec website and all I ever get is page can not be displayed but I can go to any other sites I want too. Also, when we go to the antivirus software it tells me my files are corrupt and to go to the website to fix them but it will not...

I removed and reinstalled the program and it still doesn't work. I did a complete install this time instead of the typical. Am I still doing something wrong. Do I need to select the printer as adobe in GP? The verson I am installing is Adobe Acrobat 7.0 Professional. Thanks, Dawn

What do I have to do to do that now that I already have the program installed? Is there an easy fix for it?

We just installed Adobe 7.0 Professional and when I go to the email portion of the print the only option I have is email with text. Can anyone tell me how to get GP to recognize Adobe so that we can email in PDF format. Thanks, Dawn

We got it fixed. We had to rename the report.dic. file. Thanks, Dawn

We are receiving an error message and then being knocked out of GP version 7.5. The message is Dexterity Runtime Execution Engine has encountered a problem and needs to close. After we get this, it knock us out but leaves us signed in. We only get this message when we are trying to print and...

We are trying to close so projects thorought routines - financial - project tracking - close project and keep getting a couple of errors. We are using the third party software Encore with our GP. The errors received are as follows: error saving to history transaction table and when you click...

We have two transactions that are showing in history when we print the year end aged receivables but the do not show up on the monthly report. How can we get rid of them all together as one is a double entry and the other we are not sure why it is even in there either. Neither customer is due...

I will check this. Yes, it is the items that are inventory but we are drop shipping from a vendor because we don't have stock.

Yes, we have check all the line distributions. We purchase after we have entered the sales order with the purchase button at the top of the sales transaction form.

That is what we are currently doing. However, when we do the sales order and transfer it to an invoice is when we get this mysterious entry.

Are we talking on the purchase order side or the sales order side? Thanks, Dawn

We are having an problem with the invoicing distributions when we post a drop ship order. We have a mysterios entry showing up at the end that is not visible in the original distribution screen. It is type for inv and cogs. Does anyone one know where it is coming from. Thanks.