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Is there anyway to reset the hard drive?

Thanks! That's been my problem, is finding a Norstar tech. I appreciate everyones help...! Its much appreciated. I have learnt alot trying to figure this out. Appreciate all of you guys much more after having to try and figure all this out :)

I dont see a box that has those names on it. They all just say Nortsar. There is one big box that keeps trying to connect to something and it's beeping after it doesnt connect. I'm not sure what to unplug and try to reset the voice mail. The smaller box we have says ATA2 and I did unplug that...

I think your right...I tried accessing the vm system and says invalid. Let me go look at the box.

Yes actually there are 3 grey boxes that have Norstar on them.....one has a red light in it when I open it. How would I go about resetting the voicemail? Or checking to see if that is the issue?

Would I need to unplug it again?

No I havent done a restart. How do you do that?

Good Evening! I hope someone can help me out. We had (apparantly) a lightening strike and our local telephone provider came out and unplugged our phone system and now our Auto Attendant or CCR doesn't work. All calls are coming straight thru and our "on hold" music is not working either. Is...