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  1. mwrhel

    Remote Agents - Option 11

    We are looking to implement a solution to allow "at home" agents. We have an Nortel Option 11 PBX installed with Symposium 4.2. In addition to the Nortel products for VoIP "at home" agent, can anyone recommend competitive solutions?
  2. mwrhel

    Symposium Web Center Portal

    We are in the middle of an installation of SWCP 4.0. Current observations: 1) Product needs "short cut" keys implemented to facilitate quicker processing. Agents are required to constantly use mouse to navigate the system. 2) SWCP does not appear to allow the agent to close an inquiry at the...

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