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  • Users: JanelleP
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  1. JanelleP

    Scripts Not Activating

    Not sure whether this helps or not. I was working at a site where the scripts would halt in mid-activation without any messages, like you said it just seems to stall. This was particularly an issue with any Master Script or large Primary Script changes and happened even when I was doing it in...
  2. JanelleP

    Export to MS Excel causing failure on nicrptom.exe

    Thanks CGilmer. I take it the version of the msvcrt.dll file is the one listed as ModVer, 7.0.2600.1106. Do you know which driver versions Symposium "plays well" with or is this a question I need to direct to Nortel?
  3. JanelleP

    Export to MS Excel causing failure on nicrptom.exe

    Folks, We have created a user defined report based on the agent performance and activity code tables. This was designed in Crystal Reports 8.5 and imported successfully into Symposium. I am able to run this report, view it and export it to Adobe without any problems. When I attempt to export...
  4. JanelleP

    Testing Plans

    Peter, That's a tough one. Your vendor should have a comprehensive list of tests that need to be undertaken prior to cut over and should also give you direction on your UAT. My experience in the past has taught me to understand the call flows throughly and also write your own test plans for...
  5. JanelleP

    Reporting Question

    Try doing some scenario testing such as receiving an inbound queue or skillset call, talk for 1 minute, then put the caller on hold and make an outbound DN call, talk for 2 minutes, then hang up the DN call and return to the queue call, talk for a further 2 minutes and hang up. This may be...
  6. JanelleP

    SCCS 5.0 and Crystal Reports 10

    I didn't think any of the current versions of Symposium supported imports of custom designed reports containing subreports. Please let me know if you've info to the contrary?
  7. JanelleP

    DN In?Out Time

    I'm not sure whether you are trying to figure out DN or ACD talk times. My understanding is DN Talk Time is defined as when an agent uses their personal line (In or Out), whereas ACD Talk Time is when the call is answered from a skillset queue (In Only). If you want to calculate talk time by...
  8. JanelleP

    Symposium couple of questions

    If you want to use the same incoming number for all clients and still prioritize calls, this can be done using standard scripting where the callers are given their "priority code" beforehand and can enter it during the call. eg through a marketing mail out "you are an important customer and...

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