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Thanks Susan, that is what I thought. I sure think thats a goofy design because now I have to go and program everybodys phone rather than them doing it themselves.

I was wondering if anybody knew how you could program a busy indicator button through their phone rather than through the console?

I'm having a problem sorting a report based upon shared variables. I was hoping some experts out there could help me. I have two subreports that I pass back 1 shared variable from each to the main report. Then, in my main report I have a formula based upon these two shared variables. My...

Is there a way in Crystal Report 8.5 to sort/group a report based upon a total you get from an existing group? For example I have a report that groups data by "item Number". I would like to sort this report based upon a total I get in the footer of the "item number". Does...

I have a real simple question. I created a running total variable which works great except everyplace that would be a zero it just displays a blank. How do you get Crystal to display a 0 for these records.

I was wondering if there was a viewer to use that would display an exported report that would have the Group Tree capibility. I'm using Crystal Reports 8.5 and have messed around with the OCX viewer in Visual Basic but I cant seem to get that to work using saved data. It does work fine if I...

I was wondering if there was any way to send a caller to a voice mail box if there are no agents available. Agents will always be logged in, but at times if no agents are available I would like to direct them to voice mail rather than having them wait in the queue forever.

Phoneman2, Thanks for the reply, I appreciate the help! I did as you suggested and I dont have the TRUNK HUNT as an option. We have a Definity Prologic R6. The only thing I see that might be related is a CYCLICAL HUNT that has a Y/N field and it is currently set to Y. I'm guessing that I...

I have two trunks setup (incoming/outgoing). I need to setup our outgoing trunk group to select the lines that it uses in a top down fashion. For example, if the lines listed in the trunk group are: <number1> <number2> <number3> I need the system to pick <number1> every time it is available...