Here is what they sent me via email.
Media Sciences inks for the Xerox Phaser 8500/8550/8560/8560MFP printers and Xerox brand inks will occasionally fail to slide down the chute properly and cause any of the listed errors such as “Out of Ink” or “Low Ink” when there is more than 25% of ink...
Thanks for the response:)
We use non OEM ink, Media Sciences specifically. Turns out they warranty any damage to printer if caused by using their ink. Spoke to someone on their support team and they walked me through fixing the problem. Too bad more companies aren't this willing to assist...
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