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Waiting to schedule some downtime just in case before I make more changes. Not sure if they have glare either. When someone is on that pool, the button is indeed green, and pushing it gives you fast busy immediately, 9 will not open up a line after the fast busy, or on a system access line...

Thanks merlinman. Will try that when I'm at the building next. Based on the printout, do you have any ideas about why 890 pool only allows one call at a time? Or, why any incoming call on a trunk, even if not on the hunt group (there are lines I found not in the hunt group) automatically goes...

Looks like the rest got cut off, here it is A Extn SS/PP Type A 110 2/ 2 MLX-10D A Pool Access : A Page Group : A Primary Coverage : A Secondary Coverage : A Coverage Group : A Group Coverers : A NS Groups : A...

Thanks Merlinman. Did a print out of the ARS, ARS is enabled but only pool 70 shows up in all the tables? But no trunks are assigned to pool 70. Now I'm even more confused? What's also weird is, only one number is publicized to the outside world, the other phone numbers are in a hunt group...

Hi Tommy, thanks for the help. Both pools have 10 lines each after the clean up, that's the confusing part. There are other buttons on the phones that when pushed give a different frequency dial tone where the extension numbers can then be dialed directly. Can't remember what they show up on...

Inherited a Merlin Legend and am trying my best to learn the existing programming. Switch set up for Hybrid/PBX and has about 20 incoming POTS lines as trunks, split up into two pools 890 and 891 with 10 lines each pool. I read the Avaya docs and many posts on this forum and figured out how to...