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I want to thank everyone who help solve this. Here is how I set it up so that when the first line is busy, the second call will ring once then blink four times and then go to AUDIX. COVERAGE PATH 15 criteria set to: STATUS INSIDE OUTSIDE Active n n Busy...

OK I will do the following --- Set COVERAGE PATH 15 criteria to: STATUS INSIDE OUTSIDE Active n n Busy y y Don’t Answer y y number of rings 5 All n n And set the STATION criteria for Active Station Ringing to...

Tried setting Active Station Ringing to "Continuous" (do not have "no" as an option. Nothing changes. When a call comes-in to the Definity G3vs, it will ring 5 times and then goes to AUDIX. When the customer answers the first call, the next call goes to AUDIX after one ring. The customer...

The customer has a 7406+ with 3 call appearances. When a call comes-in to the Definity G3, it will ring 5 times and then goes to AUDIX. If the customer answers the call, the next call goes directly to AUDIX. The customer would like to have the second call ring 5 times before going to AUDIX...

orypecos...thank you for the offer but I am in Connecticut...I will be working on a solution this weekend and in the meantime, I welcome all suggestions and guidence....john

List Extension 4352 shows Extension Type Name COR COS coveragePath 4352 station user modem4352 1 1 4 (the modem no longer exsist and the jack is not used) === Display console-parameters shows Attendant Group Name: reception COS: 1 COR: 2 Calls in Queue waiting: 5...

Did display admin and last line was 4/13/07 20:26 VM adm_cais 1 non subscriber 4352- default treatment So I added subscriber 4352 as auto attn. Changed the routing table to 4352 4331 4352 Made the call and got the default treatment Then...

Removed the night destination from hunt group 5 but it did not change the call handling...still getting the default cimAUDIX The stations look like this: Extension: 4331 Type: 7444D lock message? n COR 1 Port 01A0608 Security code: COS 1 Name: Reception Coverage path: 5 Feature...

Here's the setup-- Coverage Path 5 Next path number: blank Sta/Grp status Inside Outside Active? n n Busy y y Don’t answer y y All n n Ind/SAC/goto cover y y Cover point 1:h5 ==== Station 4331 and 4501 are Coverage path 5 ==== Hunt...

Thanks for the replys and suggestions. I will get your answers tomorrow..Wednesday

Well...I remove subscriber 4501 and then added subscriber 4501 as suggested. Still getting the cim response "your call is being answered by Audix. The person you called is not available. To leave a message use touch tones to reenter the number you called” … Now, when I enter a valid...

I noticed that the AUTO ATTENDANT ROUTING TABLE has a page 2 Page 1 shows: Incoming called Business Holiday Day Night Alternate Number Schedule Schedule Service Service Service 4331 bus1 4331 4501 Page 2 has no entries: Incoming called...

Thank you for the reply. Here the current setup AUTO ATTENDANT ROUTING TABLE Incoming called Business Holiday Day Night Alternate Number Schedule ScheduleService Service Service 4331 bus1 4331 4501 Trunk group 5 type CO...night service 4501...Incoming...

Have installing Intuity Audix v4 with DCIU integration. Does the auto attendant greeting (“press 1 for sales, press 2 for acct, press 3 for personnel”) become active upon completing the Administration menu? IE: pressing “ENTER” or does it need to be turned on? Button extension treatment...

Call routing table does have business hours. Since I did not enter the hours, they must have been set up by default. So rather than using a button on the console to activate night service, how would I activate the call routing table?

Have installing Intuity Audix v4 with DCIU integration. Does the auto attendant greeting (“press 1 for sales, press 2 for acct, press 3 for personnel”) become active upon completing the Administration menu? IE: pressing “ENTER” or does it need to be turned on? Button extension treatment...

Entered “disp auto ro” and it shows AUTO ATTENDANT ROUTING TABLE Incoming called Business Holiday Day Night Alternate Number Schedule Schedule ServiceService Service 9879853 bus1 hol1 4331 4501 The incoming called number(above) is the Group name of the co trunk. As rockspop...

Need more help.... As shown above, Audix works for internal calls. A call comes in on the trunk, the receptionist answers it and transfers to an extension wherein Audix picks up and speaks the subscriber name. Everything is OK. But when the call arrives after hours, the auto attendant gives...

Thanks for the response…such a simple question with an obvious answer. But many years ago, AVP (Audix Voice Power) had a blind prompt ( 9 as I recall) to access the auto attendant greeting. That was the confusion I had…

Thanks for the response…such a simple question with an obvious answer. But many years ago, AVP (Audix Voice Power) had a blind prompt ( 9 as I recall) to access the auto attendant greeting. That was the confusion I had…