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  1. lballance

    ACD Group Type?

    That is what I was afraid of.
  2. lballance

    ACD Group Type?

    I have a department that wants the agent that logs in first or is primary for the day to always get the calls, only if they are busy should it ring to the second or third agent. Typically I would think DDC would work for this except the primary agent could be a different agent each day and I...
  3. lballance

    Application Alert 1749

    I am not sure if the took us to MM 2.0 before MM 5.2 since we were coming from intuity Audix. But I will toss it at the Avaya techs looking at this to see if they can check that. thanks
  4. lballance

    Application Alert 1749

    The system was upgraded from a very old version of Intuity back in Dec. We have had this issue since upgrade. Yes we are receiving Event ID 1822 at the same time this is occurring. I am not sure if it could be IIS, if you can point me to something to look at I would gladly do so.
  5. lballance

    Application Alert 1749

    About every 2 months my Modular Messaging system stops answering. The server is still up, and the only alert is Event ID 1749 The Voice Mail Browser terminated and will be restarted. It takes a reboot of the server to get it to respond again. This has occurred continually since installation...

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