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  1. Phelina

    Recommend a tech in Houston, TX?

    Hi, Given the problem we've got with our Phaser 7700 (see a few threads down), I'd like to find a tech in Houston who could repair this. Does anyone have a recommendation? Thanks! Naomi.
  2. Phelina

    Phaser 7700 : Error 20 IDE Disk

    Hi, thanks for the reply. Yes, its definitely Error 20 - here's a photo of the error message: I powered it off last night, and removed network cable, but same problem this morning... If it is a HD error, can I replace it (I know how do to this in a PC, but never tried in printer...) Thanks...
  3. Phelina

    Phaser 7700 : Error 20 IDE Disk

    Just to be more specific, the clicking noise is from the area where the network cable etc plug in. Thanks Naomi.
  4. Phelina

    Phaser 7700 : Error 20 IDE Disk

    Hi Michael, Thanks for your reply. I tried the 2nd BTR Motor test and that's fine. It prints various diagnostic pages just fine. But the readout still says Error 20 IDE Disk. I can hear a clicking sound from the top of the machine when its booting up, and then it just shows the error message...
  5. Phelina

    Phaser 7700 : Error 20 IDE Disk

    BTW - it will go into diagnostics mode - if I can do anything from there... no errors reported...
  6. Phelina

    Phaser 7700 : Error 20 IDE Disk

    Hi, Our phaser 7700 had been working fine. Came in this morning, and it was stuck in self test. Switched it on/off and keep getting Error 20 IDE Disk. Does anyone know how I can save/change/reset the hard drive, or any other steps I can take? Thanks! Naomi.
  7. Phelina

    Phaser 7700 Print Problems

    I replaced the print cartridge and that fixed the problem!! Thanks for your help!
  8. Phelina

    Phaser 7700 Print Problems

    Hi ntxeroid Thanks for your reply! I did as you suggested and swapped the yellow and cyan print cartridges, and the smudges continue in yellow. Does that mean I just need a new blue print cartridge or is it the rollers that are around the print cartridge? Sorry to be so dumb about this, but...
  9. Phelina

    Phaser 7700 Print Problems

    Hello, I need some help with a strange thing that our Phaser 7700 has started doing recently. Every page that is printed in color (does not happen with pure b&w pages), have blue smudges along the edges of the paper. I have run all the cleaning, print quality tips etc, and wasted a lot of...

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