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  1. cs5757

    Trapping the calling number

    I am actually on vacation right now until November 12. When I come back I will find out for you. I actually tried setting this up at my site but could not make it work. If you make it work please let me know.
  2. cs5757

    Can Symposium do the following with Captured digits?

    Can anyone give me some ideas on these 2 questions I am not sure if it is possible. I will have a script in Symposium to capture digits for example please enter your callback number. Can captured digits be sent to a telephone display?? Can Symposium write the captured digits to an external file...
  3. cs5757

    Skilling Calls in Busy Periods to Fast Agents

    pdulfo that is a good point^ setup a new skillset called FastAgents or something like that and assign that to the selected agents. In the script you can say something like, IF (QUEUED CALL COUNT nameofexistingskillset) > 10 THEN IF NOT OUT OF SERVICE FastAgents THEN QUEUE TO SKILLSET...
  4. cs5757

    Trapping the calling number

    Hello everyone, Here is a sample script, I have not yet finished this on the Symposium that I maintain. But one of the sites uses this to detect the station numbers of a telephone. This also works great as a Detect number for any external numbers just like the phone companys. /*Caller ID...

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