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Yes, I would like to answer calls live and have a delayed AA. Originally I programmed an AA message (NOT in the day/night menu) expecting that recording to be the one which is played. However, the day menu message is played instead of the corresponding AA message.

Thanks. I have figured out that the day menu is the culprit.

I would like to use the Automated Attendant as the default device which answers calls (if no one picks up). Currently, the day menu answers calls instead. How do I either: 1) Disable the day menu 2) Set the Automated Attendant(s) as the default answer device I have followed the refernce...

The Automated Attendants (1-4) all have the same general mailbox owner (extention). I am unsure about HOW calls are routed to the AA. From what I can see, the remote phone menus do not have a "routing" option for the AA.

I am using the Merlin Messaging System Release 1.1. A few months ago, the system was reset (restored to a backup version). I followed the appropriate steps to assign the automated attendants to the apropriate lines and to record automated attendant gretting messages. There are 4 automated...

Our phone system (Merlin 1.1) was inadvertantly reset when new phonelines were set up (transfer of phone company). What occurred is that the system resorted to an old backup of gretting messages. Thus, we programmed the automated attendants to the apropriate lines and recorded gretting...