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The receptionist checked each line and found the following: Lines 1/3/4 are not recognizing the call disconnect. Line 2/6 are working as they should. Any suggestions?

The reason for the cards requiring replacement - The customer had numerous CO Line ports out of service, at this point, they had run out of usable ports and majority of their CO Lines were inaccessible. Replacing the cards corrected the dead line port issue. The customer waited 3 months to...

Curlycord/Hawks - Thank you for helping out. I tested the disconnect by calling in and placing my call on hold.. I disconnected the call to see if the line was still held open (like it does for the voicemail system) and the line drops the call, as it should. Any ideas?

Hello All- My customer has a Nortel CICS with a Call Pilot 100. I recently replaced both line cards in the system with the exact part number/version. The customer is now reporting disconnect issues when a caller leaves a voicemail. When the user checks their message the loud off hook tone...

When you press the red light, you hear dial tone, the light status does not change. I will attempt to default the system and see where that leaves me. Thanks.

Thanks for the fast reply, I checked the programming for the AEP, and it is turned on for all extensions system wide. The light at ext.31 is solid red, because ext. 29 is currently using that line already; so all the user at 31 has to do is press the red line button and they can access the...

Greetings, I am in need of a solution. My customer has a Partner ACS R7, here is the problem: When the user at ext.31 (Partner 6D)(which is toll restricted and the privacy feature is on), can press a line button that is currently in use and interrupt the call and listen; but they can only...