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I understand it is a maint window but that really is different than user impacting down time. Why would my phones go down when they are not registered to the publisher? I get the idea that you can't leave different versions on pub and sub. I am just trying to determine at what point users will...

thanks for the feedback......can you offer your opinion on my actual downtime and tell me if I am understanding this properly? I will upgrade the inactive partition on all of the servers starting with the publisher choosing the option not to reboot at the end for all of the servers. Then I will...

I would like to apply a service update on my cluster to solve a specific issue that is a known bug with our existing 9.1.1(a). I will be upgrading to 9.1(2)SU2a and a newer phone firmware will be on the tftp servers post upgrade. I would like to prevent the phones from upgrading if possible. I...

I am finding it difficult to locate any documentation from Avaya on this type of procedure. The only thing that ATAC will send me is a pro services brochure that says they can migrate everything including message, announcements, and database from MM3-5 all the way to AAM6.1. If the customer...

I would like to test my new HTTP server without making changes to my DHCP scopes. How can I manually set the HTTP server address in my phone without it being changed back to whatever DHCP tells it to be on reboot? I can go in and change it, but when I save the change, the phone automatically...

I have a customer who does not have a separate HTTP server with 1000+ IP phones. It looks like the DHCP scopes were set up to reference the CM IP address as the HTTPSRVR. Is this a valid setup and is there a way for me to use the existing CM server as the HTTP server for upgrading the FW on the...

I am slowly getting educated on the CM product line and would like to find out the real world best practice for board FW updates when upgrading CM. I have the latest CM_SW_FW_Compatibility_Matrix document and it shows that when I upgrade to CM6 all of my circuit packs will need to be fw...

one thing that I do is make the rollover match whatever 7 digit DID# is assigned to the customer........so, key 0 could be 2000 and if the prefix for the did is 222, then I program key 1 as 2222000.....seems to make sense to people when they see that as their rollover number versus a "strange" 6...

I am planning to use a spare CPPM card and new hard drives that will have Linux pre-installed and patched and already part of the 7.5 UCM security domain. At the time of upgrading from 5.5 to 7.5, I will add 1gb of memory to the existing CPPM sig servers and also swap out the hard drives. I am...

That is an amazing web page that explains everything there is to know about analog message waiting indication. Thanks much. That is the direction I am going right now with an LED made by Viking. thanks for the tip and the website........ Rob

I have a customer with analog trunks and CO based voicemail. They only have 2 lines and want to keep the CO based vmail for times when both lines are busy. Does the IP Office have the capability to turn on/off MWI from the CO based voicemail? The POTS lines have visual message waiting activated...

I am trying to use ZDP to send certain calls back to the trunks at my CS1000B and certain calls to stay at the main office. For the calls that stay at the main office, I want to use LTER: YES on the RLB. This works if I manually dial AC1 (9)+SPN (109) + number but does not work if the SPN is...

If you are using 3900 series sets, make sure the firmware has been updated.........completing transfers is a known problem with old fw on rls 6.0 and newer hope this helps rob

The readme file of CC7 SU3 has conflicting information about the ADD client. It reads that the ADD client is updated with SU3. It also says to install ADD, use the exe file found on the install DVD. I can't find anywhere to download the latest version of ADD so right now I am stuck with the DVD...

correct, a recommendation versus a generic web search would be great..........thanks

I have been asked by customers in the past for options available to them to sell old hardware that has been replaced and never can come up with anything except EBAY. Does anyone have a recommendation for reputable companies that buy old legacy hardware from sites that have been upgraded? In this...

Right now, my IP phones are using small format virtual TNs 61-00 and up. That maps to the actual virtual superloop of V96. These 2 field TNs come up as 4 field TNs on the new CS1000E platform. For example, 61-00 becomes 96-0-1-0. Can someone refute or corroborate my fear that I will need to go...

I have accidentally smoked 2 of these phones by having them upgraded and then inadvertantly downgraded due to some specific branch office scenarios that I am testing with. The phones now don't do anything when you plug them in except for the red lights come on at the corners. There is absolutely...

3900 series digital sets definitely have a transfer problem unless they are at the latest firmware release. Was this site recently upgraded to 6.0?

at which time? after 4pm when I enter FDLS, or just during the interval associated with the downloads?