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I work with Verint's Impact360 v11.1 and our system is configured for 100% audio recording. The setting does allow configurations lower than 100% for audio recording though we never tried this due to compliance requirements; we keep it at 100%. Our setup is using service observe feature to...

Hi, I am not quite sure if I can describe this well, but here goes: We have a system setup where clients can input a 5 digit code (a VDN) so they may be directed to a groups of skilled agents. This VDN has the client's name that is to show up when it rings at the agent's phone. The 5 digit...

rockspop, I am able to telnet to the server, but the user I'm working with cannot. He is working from another location and can only ping it so far. AvayaTier3, how would I go about accessing the server to run those commands? Unfortunately, I'm not familiar with linux. Thanks.

Hi, I am trying to troubleshoot a connection issue that a user is having trying to connect to our PBX with the Avaya Site Administration program. The PBX is an Avaya S8700. The user is reporting that the following message is shown when he tries to connect: Communication Error: Network...

Thanks for the quick reply 392. Here is a more detailed explanation of the office setup: One extension is designated for the receptionist and that is the only one that rings. A call made to an alternate number goes to a certain line, but not to any specific extension. So basically, the call...

Hello, I'm a newbie to phone system programming and am currently trying to setup an auxiliary answering machine to a Partner ACS phone system. The system uses Partner release 3. The manual I downloaded explained how to setup a single answering machine, but I am not confident that I understand...