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I have set up a second autoattendant for a sales department only 800 line. There is only one option - to transfer to the sales department extension. And that works pretty well. Unfortunately, I have discovered that the *2 still works, and someone calling on the 800 line can transfer to an...

Thanks Based on your advice, I'll share the relatively unused fax line (outside of the Merlin) and then route one line into the Merlin. Now can someone tell me how to create the second Announcement with appropriate changes to the Legend's system programming?

Is that because the phone system cannot determine if the line has been taken by the other port(i.e. no voltage is detected)?

Thanks for the response. I looked at the Merlin manual for a while, and couldn't find anything on distinctive ringing. But I found a Comswitch 5500 line splitter which is supposed to recognize Distinctive Ring. Since I have plenty of extra line ports, I am going to try to split the 4th voice...

I have four lines coming into a Merlin Legend 7.0 (Rel 10) with Merlin Messaging 2.5. I want to add 800 service for my customers to call sales, but not to get to support. Because of wiring constraints, I can't add additional phone lines. The phone company can give me 800 service with...

We have an application which we have developed running at dozens of locations. We heard reports about a number of records missing from one of our critical tables. We have verified that the data is missing. We have no deletes for this table in our code, so I don't understand how this might be...

On a Merlin Legend 7.0 with Merlin Messaging 2.5 which I recently installed, the caller hears an audible click when either the AutoAttendant answers or any of the extensions answers? Is there a setting to eliminate that click?

Refer to thread575-344459 I used TouchToneTommy's db9 pinouts and they work great, both with the Legend 7.0 RS-232 port and the Merlin Messaging 2.5 RS-232 port. A lot cheaper than a 355A, and no need for a DB25 to DB9 adapter. BTW, I use PC Anywhere across the WAN (or LAN) to get to the...

I answered my own qestion. The format should be GSM 6.10, which is 8000 Hz Mono. With that format, there is no background noise. A little wrinkle is that, unlike prior versions of Windows, XP does not automatically include the GSM 6.10 Codec in the list of available outputs. I found...

What is the best format (frequency, 8 or 16 bit, PCM, etc?) to create wav files for use with Merlin Messaging 2.5? I use CoolEdit to create message prompts, but am getting considerable background noise when I import them to Merlin Messaging (via the administration program).

Using Legend 7.0 and Merlin Messaging 2.5 AutoAttendant, we allow direct extension transfers for extensions starting with 3 and 4. Is there any way to have specific numbers (e.g. 37) transfer to another number (e.g. our support department) when called from the outside, but go directly to their...

I have a Legend 7.0 with Merlin Messaging 2.5. It seems to work fine (thanks to the help I have received on this forum), but when outside calls come in, there is a short ring on every phone in the system prior to going to the Auto Attendant. Is there any way to eliminate that ring?

I just installed WINSPM 7.0. Can you tell me what the default login and password should be?

Pepperz: When setting up group calling, can you advise what extension number to assign to the Merlin Messaging system for the voice messaging services. Does it have anything to do with 770?

Thanks. I'll try it later this week and let you know how it works.

I just reinstalled up a Legend 7.1 system with Merlin Messaging 2.5. It had been disconnected for about 3 months. The date and time were wrong both in the console and the voice mail. I reset both, but cannot get the autoattendant to answer nor can I get the voice mail to answer. Calls are...