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  1. yagsvarriale

    8.8 QA Recording Channel Issue

    Yes, I'm aware Resource Manager and how it works. I have 40 channels dedicated to ROD. When the issue occurs, "system resources" within NICE Monitor states the channels are not maxed out, however when I try to initiate a ROD, I get the "No channels available" message. We are only doing voice...
  2. yagsvarriale

    8.8 QA Recording Channel Issue

    Hello- I have a VERY DIFFICULT QUESTION, who dares to answer (NICE direct Support cannot)??? BACKGROUND: I currently have a QA 8.8 system with 120 recording channels. We have one main switch that recently had two remote sites added onto it, so now we are one big switch. These two remote...

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