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Same title as a previous post by Wallot that had no answers or update. https://www.tek-tips.com/threads/asbce-missing-authentication-tab-in-the-sip-server-provider-config.1825143/ New 10.1.2 install and when setting up SIP Servers the authentication tab is missing. My provider requires...

It's automatic. There is nothing to do under normal circumstances. Gateways/endpoints do not work like IPSI's. Nothing actually changes in the ESS, to make it "active". It just sits there waiting for something to try to connect. If a gateway or endpoint cannot reach procr, it consults it's...

You heard ringing because the call was delivered to an available agent. Agent Login ID: 8110

Post the list trace results for the 2nd call.

That's exactly what you are asking it to do in step 2. You probably meant to use the word "staffed = 0" there instead of "available = 0". List Trace Vector 33 will show you exactly what is happening.

What is the full patch name? What do you mean by "CM1 is on esxi"....are you running duplex cm on 2 different hypervisors? If so, are they both 10.2 or is server A an older version than server B?

Just include the new. Existing will not be deleted.

My understanding is that CMS HA is more or less just 2 stand-alone instances with the admin-sync tool pushing credential data and on-demand reports between the two. How/where does that initial config of primary vs secondary take place? I see reference to needing a file "acms admin-sync (HA...

You cannot make a bridged appearance of a virtual station type as there are no call-appr to bridge. It must be some other type other than "virtual". -CL

Translations are in the server/processor. You can just hot swap the TN793. Of course those 24 stations wont work while the card is removed. -CL

Also "list config ds1" -CL

It seems like you're getting twisted up trying to circumvent the whole point of ELIN's. Read through the docs. Some highlights: 1. You do not need a unique ELIN for every phone. 2. An ELIN just needs to be a functional DID and an unregistered station needs to be built. You can make 4444...

You would need to use another extension as it's all dependent on the pub-unknown 5555 - uses main number in pub-unk <- already setup dummy station 4444 - uses 1-xxx-xxx-5555 in pub-unk use 4444 as the emergency ext on station 5555. and emergency calls will outpulse 1-xxx-xxx-5555 -CL

Highly unlikely and you would never want to do that anyway. -CL

Sure, you'll just need an SBC to interface between the SIP provider and your SM or CM. -CL

Can you use aar digit conversion? 1000 = loc 1 operator 2000 = loc 2 operator .....etc change aar digit-conversion 0 location 2 Page 1 of 2 AAR DIGIT CONVERSION TABLE Location: 2 Percent...

Did you ever get this straight? After you made your host file change, were you able to ping that fqdn and get a reply? I just did my 1st 10.2 here and it was the same old nonsense just needing the CN name in the vmware cert to match the name you are entering into the PLATFORM setup in SDM...

Look at security in esxi host (or vcenter if controlled by vcenter). Find the CN name in the cert. SDM must be able to resolve this name to an IP to create a "platform" -CL

At the bottom left of page 2 on the station form....there is an Emergency Location Ext. This is where you set what is out-pulsed to 911 calls. -CL

Avaya just released the install doc for PSA. https://support.avaya.com/css/public/documents/101087822 Inside the install doc is a link to download the software. https://provision.avaya.com/pvn/psa%202023_1%20Installer.zip -CL