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Thanks mendi44, i will investigate the user in the system. With relation to the cost configuration, i have the same problem with the EDIT --> TELEPHONE CONFIGURATION, so i can´t program all the information to the cost. But in other installation that i made, without have the cost information, i...

May be someone can help me. I am testin a TBS - Telecom billing system.. I collect cdr, and I process it with a script (batch). All is good, i can see the information in the COLLECTION STATUS, and COLLECTION DATA... The database CDRD001 increment his with and i can see the information inside...

thanks.. but i said in the RCC, when i see the real time of the agents, if there are a supervisor/agent logged i can see him in the real time and so i can see when he is monitoring, because the state in the real time change to monitorig.. I would like to know if i can make something to DON'T SEE...

Hello: I would like to know if ther are any possibility of see the real time of a skillset on the RCC but without the SUPERVISOR.. I would like don`t see in the RCC when the supervisor is monitoring to an agent. Thanks

Thanks bidindian65, i don't know really what i must configure. I have this configuration REQ PRT TYPE CFN ADAN HIST SIZE 65000 USER MTC SCH BUG ADAN TTY 4 CTYP CPSI DNUM 4 PORT 0 DES BPS 9600 BITL 8 STOP 1 PARY NONE FLOW NO USER MTC TRF SCH BUG OSN XSM NO...

Hello to all: I can't receive CDR Information in the Data Buffering & Access. I have the Data Buffering & Access connected to the pbx and I am receiving Traffic Samples information but not information of the CDR. The idea is send the traffic directly to the TM Server, receive this information...