Search results for query: *

Check all the steps in the following kb-article: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19111 Cheers jpaf

http://docs.blackberry.com/en/ Cheers jpaf

OK, if the message on the BlackBerry has a folder icon instead of a message icon, that means the BES sent the info to the device, which your log snip shows. As you mentioned, the status=1 entry in the log line also shows that the message state is READ. So the BES is doing what it's supposed to...

The BES does not have any functionality to disallow sites not in device favourites. Te BEs is not aware what favourites people have stored. Are you sure there is no proxy server in between the BES and the internet blocking these sites? If so, can you bypass the proxy for testing? Cheers jpaf

Does the user leave it 15-20 mins after they have filed the message and then check the device or are they expecting to see the change immediately? The moving and deleting of messages in the mail client are not necessarily sync'ed to the device immediately. These functions are treated as lower...

You will find all the docs you need here: www.blackberry.com > Support & Services > Product Documentation > Documentation for Admins > Select the mail platform you have and then choose the version of software you want to install. When you install a fresh installation on a new server, as long...

Yep, install the new one and then gradually move users. You can use Desktop Manager to backup and then restore their data after the wipe. You will need new SRP and CALs for the new server though. I believe you can purchase a migration kit for this.

If you install 4.1.6 new, then you have to wipe devices and reactivate each one on the new server. If you do an in-place upgrade of 3.6 to 4.1.6 then you don't. The MR is a rollup of fixes for SP6, I beleive MR5 or 6 is the latest one.

Yeah, good plan, I'd upgrade from 3.6 to start with and revisit if necessary afterwards..... Recreating the MAPI profile is relatively easy, it just means a disruption in service. Also, what's different with new accounts? Are they on different exchange servers\mailstores to older accounts that...

Are any AV products stripping or quarantining the email\attachment in Outlook or maybe an archiving solution that is changing the original message at some point? If the red cross is seen on first attempt then the BES can't find the original item and the second attempt the device will use the...

If the option is enabled for PIN & SMS message logging (it is not enabled by default, the Admin has to enabled it) then the contents of the messages are logged on the server as well as date, time, sender etc. Many juristictions require logging for audit & regulation purposes.

Correct, the example given for .log, would utilise the standard text distiller in BES. What kind of data is contained with in the .dat file? Regards jpaf

BES does not support .dat attachment files. regards jpaf

That would be Active Directory, not Exchange. Those types of settings don't change by themselves. Are any of your admins making changes, mayve even amending Group Policy settings?

Was the exchange server patched recently? Some of the MS patches replace the store.exe and revoke that Send As permission.

Could be any number of things. Does she get a red X when trying to send? If so, open the message, scroll to the top and read the error. Alternativley, search for her name in the MAGT logs on the BES, after she has attempted to send, and see what errors are logged for her account. Cheers jpaf

Or use the filters to only buzz when emails arrive from important people... Regards joaf

Yes it is going to be available in 5.0 Regards jpaf

Kind of negates the purpose of 'push technology' doesn't it? regards jpaf

Yes, a UK user should have the Smart Dialing Country Code set to +44 and a German user should have it set to +49 etc etc A non-US user would have to be dialing +1 for any North American number. So if you were looking at amending your database, all NA users should have +1 in front of their phone...