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Thanks IndianaSkinny

Not really an Aspect related question but I'm wondering which USB headsets seem to be the best for call center environments? I work at a small college and our call center agents seem to trash them out after about 6 months and I have to replace them. Am looking for noise-cancelling, comfortable...

How are you porting them? Do they terminate to a PBX before routing to Lync?

Turns out it was an issue with how we were forwarding an old number to his Lync number via Nortel. It was a phantom TN with FTR to the Lync number. I outed it and built an ACD DN with NCFW to the Lync number it works no problem now. I should have looked closer before posting to this Lync...

Hi all, I'm wondering if anyone has had "issues" with 2 Polycom CX600's logged in as the same user? I have an executive with two offices at separate sites complaining of one-sided conversations on incoming calls where he can't hear the caller but they can hear him. If he calls them back, all...

Forgot to mention, we are running TM 2.20...

thread16-1581862 Help! We have Optivity with an 81C, a 61C, and an 11C configured. We have always been able to run reports on any of the sites but now I can't run them on the 81C location. The Telecom Billing System opens for the other two sites no problem and acts like it will open on the...

Thanks for the responses! Since we're running rel 4.5, I'll check the cls faxa setting.

Hello, am at small college with several campuses and have an issue with newer fax machines at site A not being able to successfully fax to site B (or vice versa) where both ends are analog extensions on CS1000 rel 4.5. My predecessor had same issue and never resolved. The sites are connected...

Jeff325, You rock! God Bless You!

Hello, I have several sites running Call Pilot with users running the Desktop Messaging client on their PC's. My problem is we have webmail enabled via our Exchange server from a public IP address which gets resolved through a DNS server and then passes through our firewall. Some of my users...

Thanks! I found something similiar to "mark message as read ..." but that was in Preview Pane setting which is currently turned off. Where exactly are you seeing this Outlook feature?

I've read everything I can find on this forum pertaining to this and nothing has helped. Help!!! A few months ago, I started getting numerous complaints from users about their MWI lights only lighting up for a second or two and then going off even though they had not listened to the message...

I, too, have the same problem and haven't found a workaround yet.

Thanks all! Yes, 0 was the only one giving me grief and it now works fine with a COT on it. I will give the amp connector a little push just to make sure it's seated good.

A few weeks ago, we added another PRI to our 3 cabinet Opt. 11. I had to relocate a universal trunk card from cab 0 to cab 3 to make room for a new T1 card. Before moving the card, I printed out all the TN's for the card so I would be sure to rebuild them right. It moved from 8 to 35. The...

One of my sites converted last year from Rolm to Nortel Opt. 11 and the 11 did not like my loop start lines. I had to put in an order with the LEC to change them over to ground start. I also recommend some surge protection on those LEC lines, unless you're into buying Universal Trunk cards.