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We have two Matrix 5000 UPSs and they are both exhibiting the same problem. They both have "No Battery Communications" on the LCD. This happened after we installed new batteries. We had the unit "serviced" and but the problem continued. We then bought new batteries AGAIN and it STILL doesn't...

I have the exact issue. This began sometime around Thanksgiving. I'm not running virus software on the Exchange server. Anyone know what else could be causing this?

I am replicating one table from the publisher to two subscribers using merge replication. The subscription to server A fails the validation check (fails row count and checksum). I have completely deleted the publication and re-added it and the problem continues. I don't understand what's...

The Blackberry service account needs the following permissions: -Log on locally with local permissions -Log on as a service -Local administrator -Exchange View Only Administrator -Exchange Administer Information Store, Send as and receive as...

I need to move my transaction logs on my publisher. There are several databases that are replicated. I know how to move the transaction logs by detaching, then reataching, however, you cannot detach a replicated database. Please let me know the best way to do this! Thanks -Keith-

Does anyone have a definitive answer as to WHY this might be happening? Thanks

My problem turned out to be the Exchange permissions for the BES account.

I have 101 merge agents running that continually sync data between the publisher and two subscribers. The agents sporadically fail with the following error: "The merge process could not retrieve generation information at the 'Subscriber'. NOTE: The step was retried the requested number of...

If I add an appointment in Outlook, it wirelessly adds it to the handheld, however, if I add an appointment to the handheld, it does not show up in Outlook. I have downloaded and registered the latest version of CDO.dll on both the Exchange Server and the BES server. I reset the handhelds and...

Yes. I'm not onsite right now but I beleive the DNS settings on the member server contain the IP for the DC.

My client has two W2k3 servers. One is a domain controller and the other is a member server. On the member server, if I open computer management, local groups and double click a group, I only see the server name in 'from this location'. If I click 'locations' to select the domain (or entire...

lopes1211, did you ever figure this out? I'm having the same problem running Avaya IP Softphone 5.0 SP2. If I duplicate the extension on a DCP port, the auto-in button works fine. It's greyed out in the softphone though. The agent can dial the FAC for auto-in, but they really would like the...

Commdude, I am in the planning stages of sending 50 agents home to handle ACD calls. I have run into a problem using dual-connect and I was hoping you would have some insight. Here's the problem: The call is queued to the skill that the remote agent is on. The call is delivered to the remote...

Management wants to block the incoming ANI from being displayed on agent phones for only one group of agents. I don't see how this can be done for a certain VDN or hunt group. Anyone have any suggestions? Thanks -Keith-

I accidentally deleted an AD container that contained all of my contacts. How do I restore just that container without restoring the entire directory?? Thanks -Keith-

We just moved to a new office and now when I leave my ASA connected to the switch for a while, then come back to it, it gives me an error: Communications error: Connection closed by peer. I then have to reconnect. This is very aggravating. It's like a switch setting that times out after a...

I created a push subscription at the publisher. Then I deleted the publicaiton at the publisher. On the subscriber, there is still a merge subscription that I am unable to delete. I can't drop tables until I remove the subscription. Please help. Thanks -Keith-

You can create a CMS measured split/skill and route attendant calls to it. You then assign the receptionist an agent ID and they log in like any other ACD agent. Now you can run split/skill and agent reports in the CMS. I haven't actually implemented this yet though. There may be some issues...

You can also busy and release the station. -Keith-

Thanks for your reply, albeit a slow one. :) When I try and delete the project, it says "Cannot delete the project. The project is checked out". How do you check in a project? -Keith-