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Looks like it was in 409. The problem was that my CO2 and CO3 actually weren't set up to go to voice mail extension. Funny that this problem didn't come up more over 3 years. Thanks for the help. "bobs your uncle"?

C-dub, Thanks. I will be able to try this on Monday. And you are correct, I don't have software for the 816, just the hyperterminal for the vp.

Is there a quick way to describe how I check that? I haven't had much luck in the manuals yet.

Hi there, I am a user with no local support for this system, so have to do it all myself. I have the AA set up with 3 incoming lines. Usually we have no problem, but it appears that when CO 1 is in use, any unanswered incoming calls will continue to ring and not go to voice mail. Conversely...

*grin* Um, yes, it was the ... err... ringer switch on the side of the phone. I can't believe it was that simple after all this. I guess we jumped to the technical programming stuff before checking the most basic "duh" stuff. Thanks everyone for the thoughts and help.

Okay guys. I have some better info. (2) of my extensions do not audibly ring for incoming calls or ring for intercom/transfers. The calls can be picked up, but all we see is the flashing light indicating a call. I have a feeling this was set up purposefully by the previous owner - so that...

Ha. Well, the closest real city, Boise, is 2 hours away, and there is not even a real vendor there. I have had to wing it with a used system. Has been good until the problems with this extension.

We tried 790# - this appears to turn off forwarding. The phone still does not receive intercom with the DND/FWD light off. LkEErie - I didn't think that extension was set up any differently, I thought it was all set up in the same trunk and group, but you think there could be something in...

LkEErie, Dang it! Your solution sounded so simple and so obvious that it could be missed. So, I tried it but unfortunately my display phone shows extension 104 is calling me. Can anyone think of a reason why intercom would show going straight to VOICE, and phone calls can not be transferred...

I tried the intercom 790# and it did not seem to do anything. It actually seemed to do a last number redial. When I try INTERCOM 104, my display immediately goes to this: 104:MATT VOICE And then proceeds to ring continuously. Any other ideas?

Hello. I have the kx-td816. When I try to forward a call or intercom extension 104 it will not ring the extension. Seems to want to go to voicemail, but just rings and rings. The FWD/DND is set just like our other phones to busy/no answer. I tried turning off the FWD/DND button, and it...

Hello. I was wondering if there is a way to set up my phone system so that long distance calls require a phone code. And then at the end of the month provide a report. I want to track long distance calls to specific jobs. Is there anything like this? My PBX is the 816. Thanks, JP