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Thanks.Dip switches are the same on both printers. Hot and cold printers are controled by 2 different work stations. The printer works, just the same location does not. Tomorrow this same tech guy will be here to put in an ultra long cable to connect the printer directly to the wkstation or...

Thanks guys. I had a tech (not a Micros)guy come and test the wall jack. Replaced the wall jack. Didn't work. Swap cables here there and everywhere, didnt work. At least now the ws4 said "printer jammed" instead of "communication failure". That to me is progress. Than we swapped the cold printer...

Thank you. I plugged ptr directly to workstation and it worked. So now I have isolated the problem to the wall jack (is that what you call it? or connector?) in the kitchen where the printer's IDN cable plugged into. I have no way to test that. I opened up wall plate and the wires looked clean...

Yes. Hot and cold remote printers are on 2 different workstations. The connector boxes all look clean and intact. Again, will I damage anything if I disconnect the cables from the printer or workstations without turning off them first? The strange thing is when I reconnected the old working...

I was waiting for an email notification for a reply to no avail. Thank God I checked back to this site and find your answer. Thank You. I used the cable on the cold remote and it worked. I assume back of the server is same as a workstation? That cable is also a 6-6. Shouldn't it be a 6-8? But it...

I bought a refab U200B Epson IDN kitchen printer and swapped out the old one to see if it worked. I tried plugging the cable to IDN1 and 2 but neither worked. So I hooked the old one back and tested fine. 5 minutes later the old one stopped working.Both printers does self test ok. I tried these...