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Yes thanks i found this 1° Licences ACM : Number of licences and type of licences (Standard Edition, Entreprise Edition) I dnot under stand how to find the type of licences and edition from were? 2°Licences ACD Elite : Number of licences In display cap Logged-In ACD Agents: 496...

I need to Check the Licences for the below can any one guide - Licences ACM : Number of licences and type of licences (Standard Edition, Entreprise Edition) - Licences ACD Elite : Number of licences - Licences CMS : Number of licences Agents /Number of licences Superviseurs - One-X Agent ...

I need to Check the Licences for the below can any one guide - Licences ACM : Number of licences and type of licences (Standard Edition, Entreprise Edition) - Licences ACD Elite : Number of licences - Licences CMS : Number of licences Agents /Number of licences Superviseurs - One-X Agent ...

Call Detail recording CM Reports as: R015x.02.1.016.4 I need a software which is user friendly for management people to use daily

freinds, I need to install a software call recording something to provide outbound made by the station or agent log. Was searching for GNET but could not download is there any free source or anything which not ex pensive . Arvind

I have station for the reception desk my boss want to get a report for the station by CMS Daily report how many calls is received and made to clients. Any cms experts?

How can i do it in CMS ?

Any one add one hunt group 102 to 240 agent ID ?

My Friends I want add one hunt group 102 to 240 agents how can i do it ? CM version 5 Thank you Arvind

Hi, VDN of Origin Annc. Extension*: 33005 system -parameters features Hear Zip Tone Following VOA? y there is no beep sound before the call what are the things i should check ?

How can i create a pickup group i create a pickup group 11 with 6 station rest i am in search .

How can i create a pickup group i create a pickup group 11 with 6 station rest i am in search .

Done thanks really for the support but there is something to change in the station page 2 STATION FEATURE OPTIONS LWC Reception: spe Auto Select Any Idle Appearance? n LWC Activation? y Coverage Msg...

create a coverage answer group. done create a coverage path( point to answer group) done Create a virtual extn (point to cover path) done currently in the vector we have calls routing to skills.. 02 goto step 17 if holiday in table 1 03 goto step 17...

I have vdn 40505 When i call this vdn i need 3 three station to ring. only that VDN when i call that vdn I created coverage answer group but did not work could some one ?

thank you

the station are in the same location same dail string but use differenet trunk any idea so hard i think i will call avaya direct soon

any one

access ars table with 0 i am confused aboout the dail string should for example cor 55 and 100 should access the same dail string below and use different trunk ars 0 route pat 1 Dail string 00 •01 •02 •03 •04 •05 •06 •07 •08 •0800 •089064 •089070 •089071 •0891...

Same location there 2 different project using different trunk same county same dail string. List ars analysis 0 location 2 isplay ars analysis 0 location 1 Page 1 of 2 ARS DIGIT ANALYSIS TABLE...